Last updated: 11 October 2026
This policy explains Bharat RD’s cancellation and refund rules. Please read it carefully before making a payment.
1. Digital products and test series
All purchases of Bharat RD test series and other digital products are final once payment is successfully completed and access is activated or made available to the customer account. After that point, the order cannot be cancelled merely because the customer changed their mind, purchased by mistake, selected the wrong test series, did not use the access, used only part of it, changed their preparation plan, or because an examination date, pattern or schedule changed.
2. No cancellation after successful payment
Once a payment has been successfully completed for an order, the customer cannot cancel that order as a matter of convenience. Bharat RD may decline cancellation or refund requests that do not fall within a legally required exception or another exception expressly stated by Bharat RD.
3. Access-related issues
If payment is successfully captured for a digital product but the purchased access is not visible, the first remedy will normally be to verify the order and restore the correct access. A temporary technical issue, login problem, browser problem, device problem, internet problem, or short service interruption does not by itself create a right to a refund where the purchased access can reasonably be restored or provided.
4. Debited from bank but not received by Bharat RD
A debit shown in the customer’s bank, card, UPI or wallet account does not necessarily mean that Bharat RD has received the payment. A transaction may remain pending, fail, be reversed, or require reconciliation between the bank and payment provider.
Bharat RD will not issue a merchant refund for money that has not been verified as successfully captured or received in Bharat RD’s payment records. Where the amount was debited but the transaction was not successfully received or captured by Bharat RD, the customer must allow the bank, Razorpay or the relevant payment provider to complete its reversal or reconciliation process.
5. Verification before any refund
If a refund is applicable, Bharat RD may first verify the order, payment ID, payment status, customer account, access status and settlement or reconciliation information. A refund will not be processed merely on the basis of a screenshot or a debit entry where receipt of funds by Bharat RD cannot be verified.
Where a payment is still pending settlement or reconciliation, Bharat RD may wait until the transaction status is clear before processing any applicable refund.
6. Payments sent to the wrong person or account
Bharat RD is responsible only for payments made through the official payment methods and checkout provided by Bharat RD. If a customer voluntarily transfers money to an incorrect UPI ID, bank account, person, QR code or other recipient that is not an authorized Bharat RD payment destination, Bharat RD cannot refund money that it did not receive.
7. Situations generally not eligible for refund
- change of mind after purchase;
- accidental purchase or purchasing the wrong product;
- failure to use the purchased test series;
- partial use of the purchased test series;
- dissatisfaction with marks, rank, preparation progress or examination result;
- changes in examination dates, syllabus, pattern, recruitment process or official schedule;
- device, browser, internet, network or local software problems outside Bharat RD;
- account restrictions caused by credential sharing, misuse, unauthorized distribution or violation of the Terms & Conditions; or
- a request made simply because the customer no longer wants the product after payment.
8. Physical products
For physical books or other physical products, orders are generally final after successful payment. Bharat RD does not offer cancellation, return, exchange or replacement merely for change of mind, accidental purchase, preference, refusal to accept delivery, or because the customer no longer wants the product.
Nothing in this policy removes any remedy that Bharat RD is legally required to provide where goods are defective, wrong, damaged, spurious, materially different from what was advertised, or where another mandatory consumer right applies.
9. Refund method and timing
If a refund is approved after verification, it will normally be processed through the original payment method or another lawful method available to Bharat RD. Bank, card-network, UPI, Razorpay or other payment-provider processing times may apply after Bharat RD initiates the refund. The refundable amount cannot exceed the amount actually received for the affected order.
10. How to raise a payment or access issue
Email support@bharatrd.com with your registered email address, order ID or payment reference, product name, and a short description of the issue. Do not send passwords, OTPs, UPI PINs, CVVs or full card details.
11. Statutory rights
Nothing in this policy is intended to exclude or restrict a right or remedy that cannot lawfully be excluded under applicable Indian law.