Last updated: 11 October 2026
1. Digital products
Online test series and other digital products do not require physical shipping. After successful payment and order processing, eligible digital access is provided through the customer’s Bharat RD account or through the delivery method stated on the product page.
2. Digital access issue
If payment is successfully captured but digital access is not visible, contact support@bharatrd.com. The normal first remedy will be to verify the order and restore the purchased access.
3. Physical products
Where Bharat RD offers physical books or other physical goods, applicable delivery locations, estimated timelines, shipping charges and shipping methods will be shown on the product page, cart, checkout or another relevant notice.
4. Third-party courier and transit responsibility
Physical products may be delivered through independent third-party courier, postal or logistics providers. Courier handling, routing, delivery schedules and in-transit operations are outside Bharat RD’s direct control.
Bharat RD is not responsible for courier delays, mishandling, loss or damage caused solely by the third-party carrier, except to the extent that applicable law requires Bharat RD to provide a remedy. Where a transit issue is reported, Bharat RD may ask for order details, tracking information, photographs of the outer packaging and product, an unboxing video where available, or other reasonable evidence so the matter can be verified with the carrier.
Customers should inspect the parcel as soon as reasonably possible after delivery and report visible transit damage promptly to support@bharatrd.com. Any remedy will depend on the facts of the case, carrier investigation and applicable law.
5. No cancellation for convenience after payment
Once payment for a physical product has been successfully completed, the order is generally final and cannot be cancelled merely because the customer changed their mind, placed the order accidentally, no longer wants the item, or wishes to purchase something else.
6. No change-of-mind return, exchange or replacement
Bharat RD does not provide returns, exchanges or replacements for change of mind, personal preference, accidental purchase, refusal to accept delivery, or other convenience-based reasons.
For payment and refund rules, see our Refund & Cancellation Policy.
7. Legally required exceptions
If a physical item is defective, wrong, damaged, spurious, materially different from what was advertised, or another mandatory consumer remedy applies, Bharat RD will handle the matter in accordance with applicable law. Evidence such as order details, packaging photographs, product photographs or delivery information may be requested to verify the claim.
8. Delivery address
The customer is responsible for providing a complete and accurate shipping address, PIN code and contact information. Bharat RD is not responsible for delay, failed delivery or additional cost caused by incorrect or incomplete information supplied by the customer.
9. Refused or failed delivery
Refusing delivery or failing to receive a correctly dispatched order does not automatically create a right to cancellation or refund. Any further shipping, return-to-origin or re-dispatch cost may be handled according to the circumstances and applicable law.
10. Delivery delays
Delivery timelines may be affected by courier operations, holidays, weather, remote locations, local restrictions, force majeure or events outside Bharat RD’s reasonable control. A delay does not automatically create a refund right except where applicable law requires otherwise.
11. Contact
For delivery or access questions, email support@bharatrd.com.